"When alligators are up to your ass, it is hard to remember that your original intent was to drain the swamp."
How true? Example - Yes, quality matters. When it's end of the quarter and that most important customer is screaming at the top of his voice, improving quality is the last thing on anyone's mind even if they preached that mantra all along. At that point, it's a matter of survival. So, let's give it to the customer and deal with the consequences later.
What to do when this happens? What can you possibly do? Nothing much. Forgive yourself. Do not beat yourself up very much. Pray more. Generate more positive karma and be happy. You are not the cause and not the effect. When you know that, all your worries disappear.
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