Nice book on effective communication.
A lot of books on communication focus much on technique and leave out the most important thing that is people with whom we have to communicate if we want to be successful. And without any doubt, people who matter are the most difficult to communicate and win over - bosses, clients, customers, authorities, spouses (according to some:)).
The author keeps people always on the radar. So, all her advice and wisdom centers around how to take all the tips and techniques with people at the center.
Very well written. The way book is typeset is also very good. Well organized short paragraphs, short sentences, lists etc. help make it an easy and quick read. This format also helps for quick reference too.
All in all a good book.
Cheers!
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