Sunday, April 27, 2008

UPS -- I want my stuff now

Not sure if you have ever used UPS' 'I want my stuff now' feature. It's  pretty neat.  If you are like many, most of the times when  UPS tries to deliver your package, you are away  at work. They a leave a note and then make few more attempts to deliver. In the mean time, you can call them, ask them to hold your package at their facility, then you go and pick up your package when it is convenient to you. That's the normal process. There is another nice feature that I discovered recently.

When you get that note from UPS informing you that they tried to deliver and missed you, you can normally go online and when trying to arrange for alternate pick up method, you  see a small hyperlink 'I want my stuff today (now)'. Once you click that, you can pick up your stuff on the same day as long as you are making that request within their time window. What happens is that when you select 'I want my stuff now' option, you can go to the nearest UPS center at the end of the day and pick up your package. This is especially convenient if you miss your package on a Friday. You do not have to wait till Monday to pick up the package. After you select 'I want my stuff now' option, UPS arranges to take out your package when the driver returns at the end of the day and they open their center for a short time at the end of the day (normally after 8 PM) and you can go and collect the package. UPS is pretty good about making sure that they can really hold the package for you on the same day. That's why they ask you to expect a phone call from UPS after you have placed the request. Normally within an hour after you place the request, they call you and tell you the time and place where to come and pick it up. You go there, follow the same process by showing your missed-delivery notice and ID and collect your stuff.

I was very impressed. I had missed the first delivery attempt on Friday. It was not going to be possible to be at home on Monday or visit UPS office to collect on Monday. I was preparing to wait for next week end to collect the package. Then I came across this nice feature and thought why not use it. I clicked 'I want my stuff now' link, provided my phone number. As expected, got a call from UPS within one hour and was asked to come to their facility at 9 PM sharp and that they would be open only for 15 minutes and I should collect it within that time. I went there around that time and there were quite a few people already. Looks like people like this feature very much. No wonder. Collected my stuff and was back in no time.

It is because of this kind of convenience features that UPS has continued to excel. I will certainly consider buying some UPS stock in the future. If a company can execute so efficiently, it is worth my business and investment. I liked their process very much. They want to make sure that they can really hold the package for you on the same day. That's why they ask you to wait for their call and only after they confirm, they ask you to come and pick it up.

Good job UPS.


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